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FAQs


Do you have question? Please, check out these FAQs to find your answer in seconds!
Shipping Warning
*COVID-19 Update: Although we are working as usual, you may experience a delay in the delivery of your order due to the current restrictions applied by local governments.
We apologize in advance for any inconvenience this may cause you. However, you do not have to worry because you will certainly receive your order.
Your order can take up to an extra week to be delivered . We appreciate your understanding. Stay safe!
FAQs
Where do you ship orders to?
We ship orders worldwide.
How long does it usually take for an order to arrive? 
Most orders are delivered within 10 to 15 business days.
If you are ever concerned about your order, feel free to e-mail us.
I paid for "Domestic 5-7 Days Shipping", but my order has not arrived yet.
Due to the Covid-19 pandemic you may experience some delays in your order delivery. However, you can rest assured that we are doing our best to take your order to you as soon as possible.
My shipment has been delayed, can I have a refund? 
We do not offer refunds for delayed shipments unless it's been 60 days since you ordered. 
I need to change my order...

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at support@mountsys.com to see if a modification can be made.

Note: Please note that a standard $2 transaction fee is non-refundable.

I gave you the wrong address...
Please, note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
I didn't receive an Order Confirmation or Shipping Confirmation email...
Our store automatically sends you an email confirming that your order has been placed. Besides that, we send you a shipping confirmation email when we send out your order.
If you have not received those emails, please, check your spam or junk folder. If you could not find them there, please, contact us regarding your situation.
In what currency are your prices described?
Our prices are described in american dollars (USD).
What payment methods do you accept? 
We offer secure shopping and accept payments via PayPal, Apple Pay, Google Pay, and all major credit and debit card companies.
What is your refund policy? 

You can read our refund policy here

How can I contact you?
If you could not find any answers regarding your questions, feel free to contact our Customer Support Team by sending an email to support@mountsys.com. We will be more than hapy to help you! 
Please, note that we do our best to get back to you as soon as possible. You should expect a reply from us on the following 72 hours.