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REFUNDS


Shipping Warning
*COVID-19 Update: Although we are working as usual, you may experience a delay in the delivery of your order due to the current restrictions applied by local governments.
We apologize in advance for any inconvenience this may cause you. However, you do not have to worry because you will certainly receive your order.
Your order can take up to an extra week to be delivered . We appreciate your understanding. Stay safe!

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at support@mountsys.com to see if a modification can be made.
Note: Please note that a standard $2 transaction fee is non-refundable.

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here to solve any problem related to your order.
If you received a damaged item, please report to support@mountsys.com within 48 hours of receipt with a photo that shows clearly the damage of your product(s). Please, include your order number on the email. A return of the damaged product is not necessary.
Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards.
RETURNS
Due to the current post office constraints caused by the current pandemic situation, our company is not currently accepting returns.
REFUNDS
To be eligible for a refund, you must report the problem to our company. You have 15 calendar days to report the situation from the date you received it. 
Our company do not provide refunds in case of product misuse.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.
In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
If you have any further questions, please contact support@mountsys.com.