Tracking Status Explanation
Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way.
NOTE: If you see that your tracking information has been in pending for over 10 days, please contact us at firstname.lastname@example.org. We will do our best to help you!
In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.
Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.
Exceptions: Customs hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.
Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.
If you need help with your tracking number, please contact our Customer Support Team at email@example.com.