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COVID-19 INFORMATION

 

*COVID-19 Update: Although we are working as usual, you may experience a delay in the delivery of your order due to the current restrictions applied by local governments.
We apologize in advance for any inconvenience this may cause you. However, you do not have to worry because you will certainly receive your order.
Your order can take up to an extra week to be delivered . We appreciate your understanding. Stay safe!

Please, enter your tracking number here to see your order status.

 

Tracking Status Explanation

 

Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way.

NOTE: If you see that your tracking information has been in pending for over 10 days, please contact us at support@mountsys.com. We will do our best to help you!

 

In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.

 

Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.

 

Exceptions: Customs hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.

 

Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.

 

If you need help with your tracking number, please contact our Customer Support Team at support@mountsys.com.